Head of Event Operations (B2B)
Location: London – 3 days office
Salary: circa £*****,000 + Bonus + Benefits
My client is a global leader with over 10,000 employees and multiple offices around the globe, specializing in delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments.
Through the outsourcing of their growing Events division, they are now looking for an experienced Head of Event Operations to take over ownership of the events side, reporting into the Managing Director while managing 2 Senior Event Managers.
Required Expertise:
Minimum 8 years' events experience
Experience of working in a high-pressure environment
Management of Event Managers
Experience with Expo style events delivery
Track record of delivering events under budget and in profit
Excellent customer care skills
Ability to work on multiple projects simultaneously
Must be willing to travel (international travel to be expected)
Key Job Responsibilities:
Manage and oversee the team of event managers across all aspects including:
On-site delivery and management
Speaker management and liaison
Sponsor management and liaison with the Customer Success team
Venue liaison
Cost reconciliation and budget management
Planning of menus and room setup
Ensure attendee lists, delegate, and speaker badges are complete and accurate
Ensure all A/V equipment is in place
Quality control checks on all aspects including venue, room setup, A/V, and catering
Key Competencies:
Enthusiastic self-starter with excellent initiative, strong work ethic, and 'can do' attitude
Confident and effective communicator, with an ability to quickly create rapport and build relationships
Fierce negotiator and cost controller with a keen understanding of the commercial nature of our business
Exceptional organizational and time management skills; able to balance multiple tasks, effectively prioritize, and meet deadlines
Calm under pressure and able to think quickly and rationally when confronted with any type of challenge
Outstanding customer service skills; able to effectively build relationships, manage expectations, and maintain a laser-like focus on delivery at all times
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