Interim Head Of Engineering

The Role
We are looking for a senior engineering leader to provide
technical and delivery oversight
across two key areas:
Contact Centre Transformation
and
Personalisation
.
This is an interim cover role for a few months, focused on providing stability, supporting the engineering teams and two new Engineering Managers, maintaining delivery momentum, and ensuring a smooth handover to the permanent replacement.
There is
no line management responsibility
.
Key Responsibilities
Provide senior technical leadership across Contact Centre Transformation and Personalisation.
Quickly understand the technology landscape, programmes, teams, suppliers and key risks.
Provide technical oversight across a complex, third-party and partner-led delivery environment.
Support two new Engineering Managers, providing senior-level guidance and air cover.
Maintain delivery momentum, resolve technical blockers and manage dependencies.
Ensure technical decisions and engineering direction remain aligned to business and customer objectives.
Work closely with product, architecture, delivery and external partners.
Prepare a clear and effective handover for the permanent engineering leader.
About You
Head of Engineering / Engineering Director-level experience.
Strong track record leading engineering in complex digital environments.
Able to get up to speed quickly and operate effectively in an interim capacity.
Strong technical judgement and stakeholder management skills.
Comfortable working across internal teams, third parties and large delivery partners.
Pragmatic, confident and delivery-focused.
Experience in large-scale retail or similarly complex customer environments would be advantageous.
Work Arrangement
Contract:
Initial 3–6 months
Start:
ASAP
Level:
Head of Engineering / Engineering Director
Hybrid:
3 days a week onsite in Paddington, London, England, United Kingdom
Benefits
Competitive Rates
Flexible working arrangements
Opportunities for professional development and career advancement within a global company
A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
The chance to work on cutting-edge projects that are transforming the industry
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